When your receive an inquiry about a reservation, with Booking Manager you can easily check whether the person making the inquiry already was your guest in previous years and what happened on previous reservations.
1. Finding the guest
Go to Work > Addressbook and set your filter. You can set the group in Groups if you have your contacts organized or leave it on All (1.). Next, set Filter by (2.) on Surname and start typing in the Filter field (3.).
When you find the contact, click on it to select it (4.) and then click on View Trips button (5.)
Checking the reservations
When you clicked on View Trips button, Reservations window will open with filtered all Reservations (1) on which selected Contact was listed either as a Guest (2) or was listed as a member of the crew on the Crew List (3).
Now you can check the Reservations and see on what boats the guest sailed, check the Remarks and so on.
This may help you a great deal in deciding on what you want to offer the client in the future.