How to resolve Error 535-5.7.8. when sending mails from LBM (for Gmail users only)

If you receive Error 535-5.7.8. when sending a mail from the Local Booking Manager, follow the instructions below to resolve this situation.

 

 

From May 30, 2022, ​​Google no longer supports the use of the same login password for connecting third-party apps or devices and Gmail. Due to that reason you need to change the password for connecting Local Booking Manager and your Gmail. 

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NOTE: you will NOT have to change your Gmail login password - in the steps which you will find below you will see that there is a way to generate an additional password from the Gmail generator for this situation

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Approx. time to make adjustments: 5-10 minutes 

1. Enable 2-step verification
2. Generate a new password
3. Update the password in your local Booking Manager

 

 

1. Enable 2-step verification

You need to check if the 2-step verification is enabled:

1. • Open your Gmail

Click on the icon in the upper-right corner:

1. 

Select 'Manage your Google Account':

 

On the left side, click on 'Security':

 

 

Scroll down a little bit and find a section called 'Signing in to Google':

 

If it's ON you can proceed to the second step of this article. 

If it's OFF follow these steps:

 

Click on the 2-step Verification field:

 

Click on Get Started:

You will be asked to log in once again:

When you click Next it will send you a note to your mobile phone to confirm that it is you - confirm on your mobile the same sent number as on the screen (in this example is 89):

 

After you've confirmed, in the next step you will need to add your phone number.

Add the number and click Next.

On your mobile phone, you will receive a verification code (looks like this: G-123456).

Enter it in the marked field and click Next.

Now, that you activated the verification code - click Turn On:

You have successfully activated 2-step verification:

 

2. Generate a new password

Click on this link and follow the steps: https://myaccount.google.com/apppasswords 

 

To continue, first, they need to verify that it's you - login with your password:

When you click Next it will send you a note to your mobile phone to confirm that it is you - confirm on your mobile the same sent number as on the screen (in this example is 71):

 

It will automatically open 'App passwords' page - Click on 'Select app' and choose 'Mail':

 

Click on 'Select device' and choose 'Other (Custom name)':

 

When you choose a device it will open a tab to edit the name (for example 'LBM Mail') - this name is being given in order to easily track the password later on if needed.

Put the name in the marked box and click Generate:

 

Finally, Gmail generated you a new password which you need to copy:

 

 

3. Update the password in your local Booking Manager

 

Go to your Local Booking Manager application and click on Preferences and select Company:

 

Click on the tab 'Email settings' and paste the generated password from the end of step two in the Password field as marked in the picture below - when you do, click Apply in the bottom right corner.

 

Finally, you updated and finished this process so please turn off the application, wait for 30 seconds and turn it on again.