Pro Review allows agents to rate their bookings and overall cooperation experience with charter companies with up to 5 stars, with 1 marking the lowest and 5 the highest satisfaction level. On top of leaving the star rating, the agents can leave comments about their overall experience with a Charter Operator.

How to see ratings

When you are searching Yachts on Booking Manager Portal you are able to see how charter operators are rated by other agents. Under the picture of every Yacht you can see the companies star rating.

By clicking on the Stars rating you are able to see all the most recent reviews. To see comments left by agents for a certain charter operator click on their Review and the comment will appear.

How to rate your experience with a charter operator:

To leave a review of your booking experience with a charter company go to:

BOOKINGS > Write Review

Now you can see all of the bookings you made, under the last column on the right, click on Write Review. A new window will pop up.

From here, you can select the number of stars you wish to rate the charter with, and you can leave a comment as well as adding images to your review. By clicking SEND, your review has been successfully added.

As such:

After you press on Send, you will receive a confirmation message:

How to see all the ratings of charter operators in the system:

To see how charter operator had been rated go to:

REVIEWS

Here you can see all the ratings and reviews sorted by date, with the most recent ones displayed on top.

How to rate the overall experience with a charter company

To leave a review of your experience with a charter company go to:

PARTNERS > select partner

There you can see Companies previous ratings and by clicking on Write Review green button you can leave your own review.

Email flow

When the charter/agency creates a new review, the other side will get an email about the new review.

 

When the agency/charter leaves a reply, the other side will get an email about a reply.